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PRIVACY POLICY

Last updated 27/4/26

This privacy policy explains how Myo Rehabilitation collects, uses and protects your personal information when you use our website or get in touch with us. We take your privacy seriously and are committed to handling your data responsibly and in line with UK data protection law, including the UK GDPR and the Data Protection Act 2018.

We are registered with the ICO.

Who we are

Myo Rehabilitation is operated by Sam Howell. We are the data controller for any personal information collected through this website.

If you have any questions about how we handle your data, you can contact us at:

Sam Howell, Myo Rehabilitation

Tel: 07809 481636, Email: samhowell@myorehab.co.uk

What information we collect

We collect personal information when you fill in a contact or enquiry form, or when you submit a booking or appointment request through our website. This may include:

  • Your name

  • Your email address

  • Your phone number

  • Any information you choose to include in your message, which may include details about your health or medical history

We do not collect any information from you passively or without your knowledge, and we do not use tracking cookies or third-party analytics tools on this website.

Why we collect it and our legal basis for doing so

We collect your information for the following purposes:

  • To respond to your enquiry — if you contact us through our website, we use the information you provide to respond to your message. Our legal basis for this is legitimate interests: it is reasonable for you to expect us to use your contact details to reply to you.

  • To process a booking or appointment request — if you submit a booking form, we use your information to arrange and confirm your appointment. Our legal basis is that processing is necessary to take steps at your request prior to entering into a contract for our services.

Where your message or booking form includes information about your health or medical history, this is classed as special category data under UK GDPR. We process this information on the basis of your explicit consent, which you give by voluntarily providing it when making contact or submitting a booking.

How long we keep your information

Booking and appointment records are kept for 10 years in line with our operational and any applicable professional obligations, and then securely deleted.

Who we share your information with

We do not sell, rent or share your personal information with third parties for marketing purposes. We may share your information with other healthcare professionals involved in your care, such as cardiologists, cardiac surgeons or physiotherapists, but only where this is relevant and with your knowledge.

We use third-party services to operate this website (including our hosting provider and email service). These providers may process your data on our behalf and are required to handle it securely and in accordance with data protection law.

Your rights

Under UK data protection law, you have the following rights regarding your personal information:

  • The right to access — you can request a copy of the personal information we hold about you.

  • The right to rectification — you can ask us to correct any information that is inaccurate or incomplete.

  • The right to erasure — you can ask us to delete your personal information in certain circumstances.

  • The right to restrict processing — you can ask us to limit how we use your information in certain circumstances.

  • The right to object — you can object to us processing your information where we rely on legitimate interests as our legal basis.

  • The right to withdraw consent — where we process your information on the basis of consent, you can withdraw that consent at any time.

To exercise any of these rights, please contact us on Tel: 07809 481636, Email: samhowell@myorehab.co.uk

We will respond within 3 days of receipt.

If you are unhappy with how we have handled your personal information, you have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at ico.org.uk or by calling 0303 123 1113. Our ICO registration is ZB910301.


Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to check back periodically.